Shipping policy
At My PawzMart, we are committed to delivering your order quickly, safely, and reliably.
1. Order Processing Time
- All orders are processed within 1–3 business days.
- Orders are not shipped or delivered on Sundays or public holidays.
- In case of high order volumes, shipments may be slightly delayed. We will notify you if there is a significant delay.
2. Shipping Time
- Standard Delivery: 5–10 business days
- Remote locations may take 7–14 business days
Please note that delivery times are estimates and may vary depending on your location and external factors.
3. Shipping Charges
- We offer Free Shipping on most products across India.
- Any applicable shipping charges will be clearly mentioned at checkout.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS.
- You can track your order directly through the courier partner’s website.
5. Delivery Issues
- If your order is delayed, lost, or marked delivered but not received, please contact us within 48 hours.
- We will coordinate with the courier partner to resolve the issue.
6. Incorrect Address
- Please ensure that your shipping address is accurate.
- My PawzMart is not responsible for orders shipped to incorrect addresses provided by customers.
7. Damaged or Missing Items
- If you receive a damaged or incomplete order, please contact us within 48 hours with photos/videos as proof.
- We will arrange a replacement or refund as applicable.
8. International Shipping
- Currently, we ship only within India.
9. Contact Us
For any shipping-related queries, feel free to reach out:
📧 Email: support.mypawzmart@gmail.com